It was immediately evident to our firm that our role was to anticipate the questions and issues that our clients were going to face and provide them the information and resources they needed - before they could even ask the questions. But the pandemic created a sense of uncertainty and urgency, the likes of which most businesses could not have imagined. “Anticipating client needs has always been a key component of good lawyering. Mary Che, vice president of marketing, Connell Foley (Roseland, N.J.). Connell Foley LLP understands the need to think ahead for its clients, especially in uncharted territory. It becomes even more valuable to clients and a critical factor in building trust and strong relationships during periods of uncertainty. Law Firm Innovation:Issue-spotting and anticipating potential needs are cornerstones of good client service. With no similar circumstance in modern history from which to learn, how have firms supported clients through a monumental global shift in working relationships? Here are some of the law firm innovation strategies in play. And law firms that resist the impetus for change will risk failure. While law firms may not have all the answers - let’s face it, there is no playbook for this - firms that are flexible, agile and innovative can best serve their clients and stand apart from their competition. Turmoil forces us to think differently as humans and as organizations. Times of crisis and uncertainty always present opportunity.
Similarly, many private clients struggle to overcome hurdles related to limited access to technology or lack of funds. Most in-house legal departments still grapple with the challenges of working remotely, making do with leaner budgets and resources, and managing virtual teams - all during an unprecedented era across nearly all industries and geographies.
A dozen business development professionals talk about the innovative ways their firms have strengthened relationships and created deeper ties.īusinesses around the world continue to feel the pandemic’s impact in countless ways.
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